Data Protection & Privacy Policy

Effective Date: 2025
Business Name: Skiddaw Grove
Contact: info@skiddawgrove.co.uk

1. Introduction

We value your privacy. This policy outlines how we collect, use, and protect your personal information when you interact with our self-catering accommodation services, either through our website, booking platforms, or direct communication.

2. Information We Collect

We may collect the following personal data:

• Contact Details: Name, email address, phone number, address.
• Booking Information: Dates of stay, number of guests, special requirements.
• Payment Information: (Handled securely by third-party processors – we do not store card details).
• Communication History: Emails, messages, and inquiries.

3. How We Use Your Data

We use your personal information to:

• Manage bookings and reservations
• Communicate with you about your stay
• Meet legal obligations (e.g., tax and guest registration laws)
• Send occasional updates or offers (only with your consent)

4. Legal Basis for Processing

We process your data under one or more of the following:

• Contractual necessity (to provide the service you booked)
• Legal obligation (e.g., tax reporting)
• Legitimate interests (e.g., improving services)
• Consent (for marketing emails)

5. Sharing Your Data

We may share your data with:

• Booking platforms (e.g., Airbnb, Booking.com, etc.)
• Payment processors (e.g., Stripe, PayPal)
• Professional services (e.g., accountants)
• Law enforcement or government bodies, if required by law

We do not sell or rent your data to third parties.

6. Data Storage & Security

Your data is stored securely using encrypted systems. We take appropriate technical and organizational measures to safeguard it.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Object to processing
• Withdraw consent (where applicable)
• Lodge a complaint with a supervisory authority

8. Cookies & Tracking

Our website may use cookies to enhance your browsing experience. You can manage your preferences via your browser settings.

9. Retention

We retain your data only as long as necessary, typically:

• Booking and invoicing data: 6 years (for tax/legal purposes)
• Inquiry data: 12 months
• Marketing data: until consent is withdrawn

10. Contact Us

If you have any questions or concerns about how we handle your data, please contact us at:

📧 info@skiddawgrove.co.uk
📍 Skiddaw Grove, Vicarage Hill, Keswick, Cumbria, CA12 5QB